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About CGRF
About CGRF
CGRF means Consumer Grievances Redressal Forum where consumer may approach with grievances of the consumer in the
area of supply of the distribution licensee related to the electricity or rendering of service by the distribution
licensee such as APDCL.
Initially the AERC notified the Assam Electricity Commission (Redressal of Consumer Grievance) Regulations, 2016 for redressal of consumer grievances by the distribution licensee. After publication of a Gazette notification on 31st December 2020 the Electricity (Rights of Consumers) Rules, 2020 by the Ministry of Power Government of India, the AERC made fresh Regulations regarding regulations to be followed for redressal of consumer grievances and notified the same in the Assam Gazette on 10th October 2022 as Assam Electricity Regulatory Commission (Redressal of Consumer Grievances) Regulations, 2022.
The consumer forums at different levels are to be constituted by the Distribution Company with approval of the Assam Electricity Regulatory Commission i.e. Level-1, Level-2, District Level CGRF & State Level/Company CGRF. Level-1 is Sub-Divisional level where consumer may approach any issues which is looked after by the Sub-Divisional Engineer. Level-2 is Divisional level where Assistant General Manager is taken action of the issues of consumers. District Level CGRF is the Circle level forum which is supervised by the Chief Executive Officer of each Circle. State Level/Company CGRF is supervised by the Chief General Manager (CR, Marketing & Safety), APDCL who is the Chairperson of this level.
There are 5 (five) nos. of Members including Chairperson in each District level CGRF where the Chief Executive Officer is the Chairperson on that level and also in State Level CGRF as the consumer dispute resolution authority where one Member nominated by the Assam Electricity Regulatory Commission as an Independent Member. The Chief General Manager (CR, Marketing & Safety), APDCL is present Chairperson of State Level CGRF.
Address & Contact details of State Level CGRF
Office of the Chairperson
State Level Consumer Grievances Redressal Forum
APDCL, Old AERC Building, 1st Floor
ASEB Campus, Sixmile, Guwahati-781022
Phone No. +913613154404
Initially the AERC notified the Assam Electricity Commission (Redressal of Consumer Grievance) Regulations, 2016 for redressal of consumer grievances by the distribution licensee. After publication of a Gazette notification on 31st December 2020 the Electricity (Rights of Consumers) Rules, 2020 by the Ministry of Power Government of India, the AERC made fresh Regulations regarding regulations to be followed for redressal of consumer grievances and notified the same in the Assam Gazette on 10th October 2022 as Assam Electricity Regulatory Commission (Redressal of Consumer Grievances) Regulations, 2022.
The consumer forums at different levels are to be constituted by the Distribution Company with approval of the Assam Electricity Regulatory Commission i.e. Level-1, Level-2, District Level CGRF & State Level/Company CGRF. Level-1 is Sub-Divisional level where consumer may approach any issues which is looked after by the Sub-Divisional Engineer. Level-2 is Divisional level where Assistant General Manager is taken action of the issues of consumers. District Level CGRF is the Circle level forum which is supervised by the Chief Executive Officer of each Circle. State Level/Company CGRF is supervised by the Chief General Manager (CR, Marketing & Safety), APDCL who is the Chairperson of this level.
There are 5 (five) nos. of Members including Chairperson in each District level CGRF where the Chief Executive Officer is the Chairperson on that level and also in State Level CGRF as the consumer dispute resolution authority where one Member nominated by the Assam Electricity Regulatory Commission as an Independent Member. The Chief General Manager (CR, Marketing & Safety), APDCL is present Chairperson of State Level CGRF.
Address & Contact details of State Level CGRF
Office of the Chairperson
State Level Consumer Grievances Redressal Forum
APDCL, Old AERC Building, 1st Floor
ASEB Campus, Sixmile, Guwahati-781022
Phone No. +913613154404